Explanation of the on-site servcing carrier audit process.
Audit Objectives
The on‐site servicing carrier audit process is designed to assess the effectiveness of a company’s controls and procedures for carrying out its servicing carrier responsibilities and to ensure compliance with:
- Applicable NCCI and/or state‐specific Servicing Carrier Performance Standards
- NCCI’s Assigned Carrier Performance Standards
- NCCI’s Statistical Plan—2008 Edition
- NCCI’s Servicing Carrier Reference Guide
- Service enhancements committed to by the servicing carrier as part of the servicing carrier bid or solicitation
- process, if applicable
- Applicable statutes, regulations, and rules
- Reasonable business practices as determined by NCCI and the Pool
- Data reporting requirements and effectiveness of the carrier’s system(s) used to report data and/or information to
- the Pool
- Recommendations from prior on‐site servicing carrier audits performed by NCCI’s Carrier Audit Services
| NCCI ASSIGNED CARRIER PERFORMANCE STANDARD 6—AUDITS | ||
| Employer-requested audits | 90 days | 6-A-1-b |
| Completion of PPA | • 90 days (policy effective date or receipt)• 75 days (endorsement) | |
